Returns, Exchanges & Price Match

We swap it within 24 hours, at no cost to you, as long as the replacement is in stock. Tell the delivery crew at the door if you can — they can often start the swap before they leave. Otherwise call the showroom the same day.

If a piece does not fit the room, or you simply want something else, we will exchange it for store credit, less a 20% restocking fee.

If we have to collect the item when we collect the item on a later trip, a pickup fee may also apply. Arrange it the same day as the delivery and there is no collection charge.

Not eligible: Custom orders, Floor models, Clearance. Custom orders are built to your specification and cannot be resold, and floor models and clearance pieces are already discounted to move.

Find the same item advertised for less by any competitor within 50 miles, within 30 days of your purchase, and we will match it.

It has to be a quote for the same service, not just the same sticker. Our price includes white-glove in-home delivery and assembly; a cheaper price that leaves the box on your driveway is not the same offer, and we will show you the difference rather than argue about it.

Not eligible: Clearance, Floor models, As-is.

In-stock pieces are delivered within 2 business days of purchase. White-glove service is included — we bring it inside, place it in the room you want, assemble it and take the packaging away. We never charge separately for assembly.

• Haul-away of your old furniture is available and charged separately.
• Our crews move what we sold you. They are not able to relocate furniture that did not come from us — including carrying an existing piece downstairs or out to the curb.
• If a crew judges that a delivery risks damaging the piece or your home — a tight stairwell, a narrow doorway, a finished wall — we will ask you to sign a damage waiver before we attempt it. We would rather stop and talk it through than force something through a doorway.
• Please have the space clear and ready before we arrive.