Accessibility

We want anyone to be able to shop with us — on this site, by phone, or in a showroom. If the website is getting in your way, the fastest fix is to call us and we will do it with you.

If this site is hard for you to use

Call (205) 957-4001 or email jett@flipsiesfurniture.com. Your request is passed to Jett Schencker, and we aim to respond within 72 hours.

We can browse the catalogue with you, quote delivery and place the order over the phone, then text you a secure link to pay — everything the website does, a person here can do with you instead. You do not need to explain why. We will never ask you to read a card number to us over the phone.

Where we actually stand

We are working toward the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. That is the standard we are aiming at.

We have not completed a formal accessibility audit, so we are not going to tell you the site conforms. Parts of it almost certainly fall short, and we would rather say that plainly than publish a claim we cannot stand behind — the same reason we do not advertise fake discounts.

We build with semantic HTML, keyboard-reachable controls, labelled form fields, alt text on product photography and text that meets contrast requirements. Newer parts of the site are better than older ones.

Known gaps

Some product photography has no descriptive alt text yet, and part of our catalogue has no photograph at all — we are working through that.

Some content comes from third parties we do not control, including embedded maps and the secure card form, which is also what our texted payment link opens. If one of those blocks you, call us and we will complete the order with you; if the card form itself is the problem, you can pay at either showroom instead.

In person

Both showrooms are step-free at the entrance with accessible parking, and there is always someone who can walk the floor with you, read tags aloud, or bring pieces to you.

Tell us what broke

If something on this site did not work for you, we want to hear it — what page you were on, what you were trying to do, and what happened. That is how the list of known gaps above gets shorter. Jett Schencker reads these: jett@flipsiesfurniture.com.